City Centre Medical
Version Date: January 2026


1. About Us

City Centre Medical is a private healthcare provider operating in Scotland. We are committed to delivering safe, effective, and person-centred care in accordance with applicable law, professional standards, and the requirements of Healthcare Improvement Scotland (HIS).


2. Scope of Services
 

City Centre Medical provides private medical services, which may include consultations, assessments, diagnostic services, and treatments. All services are provided subject to clinical suitability following an appropriate assessment by a qualified healthcare professional.


3. Clinical Governance

We operate robust clinical governance arrangements in line with HIS expectations, including:

  • Clinicians who are appropriately trained, qualified, and registered with their relevant professional bodies (e.g. GMC, NMC, GPhC)

  • Evidence-based practice

  • Ongoing audit, review, and quality improvement

  • Clear safeguarding procedures


4. Medical Information Disclaimer
 

Information provided on this website is for general information purposes only and does not constitute medical advice. No diagnosis, treatment, or prescription will be provided without an appropriate clinical consultation.

Clinical decisions remain the responsibility of the treating clinician, and treatment may be declined if it is not clinically appropriate or safe.


5. Consent
 

Informed consent is required before any treatment or procedure is provided. The risks, benefits, and alternatives will be explained prior to treatment.

Consent may be withdrawn at any time prior to treatment. Written consent may be required for certain procedures.


6. Appointments, Cancellations & Non-Attendance

Appointments are subject to availability.

  • Patients are required to provide notice if they need to cancel or reschedule

  • Failure to attend an appointment or late cancellation may result in a charge

  • Details are outlined in our Cancellation Policy, available on our website


City Centre Medical reserves the right to cancel or rearrange appointments where clinically       necessary.


7. Fees & Payments

Fees for services will be clearly communicated in advance. Payment is required in accordance with booking terms.

Prices may change from time to time but will not affect confirmed appointments.
 

Refunds are subject to our published policies and clinical appropriateness.

 

8. Prescribing

Prescriptions are issued only when clinically appropriate and in line with professional guidance and regulatory standards.
 

A consultation does not guarantee that a prescription will be issued.


9. Patient Responsibilities
 

Patients agree to:

  • Provide accurate and complete medical information

  • Disclose relevant medical history and medications

  • Follow clinical advice and aftercare instructions

  • Treat staff respectfully

Failure to do so may result in refusal or withdrawal of services.

 

10. Complaints
 

City Centre Medical operates a formal complaints procedure in line with HIS standards.
 

Complaints should be submitted using the contact details provided on our website. Complaints will be acknowledged, investigated, and responded to appropriately.


If a complaint cannot be resolved, patients have the right to escalate concerns to Healthcare Improvement Scotland.

 

11. Confidentiality & Data Protection

All personal and medical information is handled in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Professional confidentiality obligations

Further information is available in our Privacy Policy.

 

12. Safeguarding

We are committed to safeguarding children and vulnerable adults. Any safeguarding concerns will be managed in line with statutory guidance and professional duties.

 

13. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation is not permitted by law, including liability for death or personal injury caused by negligence.

Otherwise, City Centre Medical’s liability is limited to the maximum extent permitted by law.

 

14. Termination of Services

We reserve the right to refuse or discontinue services where:

  • Treatment is not clinically appropriate

  • There are safety or safeguarding concerns

  • Behaviour is abusive or inappropriate

  • These Terms are breached

 

15. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Scotland.

 

16. Changes to These Terms

We may update these Terms to reflect changes in law, guidance, or HIS requirements. The most current version will always be available on our website.

 

17. Contact Information

Questions about these Terms, complaints, or governance matters should be directed to City Centre Medical using the contact details provided on our website.